Email us at [email protected]

Call or Whats App us at (868) 738-1228 Monday to Friday, 8 a.m. to 4 p.m.

We do not accept cash on delivery at this time. However, there are many convenient ways that you can pay.

We accept:

• Credit and Debit Cards (your debit card must be a chip card).
• Bank Transfer.
• Direct Deposit. You can also use the fast deposit at any RBL branch.

When you select your payment method at check out you will be automatically directed to the next steps in the process.

• 5-7 working days on locally shipped items.
• 7-10 working days for Personalized Orders!
• 3-4 weeks from our Premium Shopping Section! (Items ship from the USA)

We deliver nationwide (that means Trinidad AND Tobago)!

*Delivery time begins after confirmed receipt of payment

We use couriers and sometimes TT Post to get your order delivered straight to your door. Please ensure that you leave a contact number that you can be reached on and an email address.

You do not have to register to place an order. You can choose to check out as a guest. However, we recommend that you do create an account, to make it easier to login and have all your information stored for future orders.

Placing an order is easy. Just add your selected products to your cart and click “Checkout”.

Enter your details and select your payment method. Click “Order” and you’ll receive an order confirmation in your email account straight away.

To cancel an order please email us at [email protected] within 2 hours. Make sure to include your name and order number in the request.

To check your order status, simply login to your account and see “Order History” where you will see one of the following statuses:

Confirmed – Your order has been received and confirmed.

On hold – We are awaiting confirmation of payment before processing your order.

Processing – Payment has been received and we are preparing your order for shipping.

Completed – Your package has been delivered and signed for.

Send an email within 12 hours to [email protected] with the correct address.

Please send us a photo of the item you received along with your name and order details. We will check it out and send you the correct order straight away.

Sometimes we ship from separate locations. It’s possible that some of your order may arrive separately. If you don’t receive all of your items within 7 working days email us and we’ll get it sorted all out.

While we will always aim to get you your order as soon as possible, please keep in mind the delivery time frames listed on our website. During busy periods, we may need to utilise the entire 7 working days for locally shipped items, 10 working days if your order includes a personalized item and 4 weeks if you order from our Premium Shopping Section.

During checkout just fill out the Shipping Address with the location you want your order delivered to.

We stand by the quality of our items. If you receive damaged or defective goods, please contact us within 7 working days. We’ll guide you through the process.

You will have 7 working days to return an item after it is delivered to you. Send us an email at [email protected] with your contact information and order number and let us know the issue that you are having with the product. If the product is damaged or defective, please also include a photo of it in the email. We will review and guide you through the rest of the process from there!

Once we issue the refund to your credit card, it takes between 2-3 working days to show up on your account.

We collect the information that you enter on our site through registration, placing an order or subscribing to a newsletter.

We won’t spam you or give any third parties your info. We may however use the information in the following ways:

To make your user experience more awesome by personalizing the type of content and product offerings that is served to you based on your interests.

To get in touch with you concerning your order.

We regularly scan and update our website for security holes and known vulnerabilities to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

We do use cookies to enhance your user-experience on our site by better understanding your preferences in order to serve you more relevant information. For instance, we use cookies to help us remember and process the items in your shopping cart.

We also use cookies to track our site traffic and site interaction so that we can offer better site experiences and tools in the future.